How much is shipping?
United States: $99 flat rate shipping
Europe: €99 flat rate shipping
Australia: $99 flat rate shipping
Canada: $299 (USD) Please note this cost includes both shipping and customs duties
Where do we ship?
Currently we ship to the lower 48 US states, Canada and Europe. If you are in Alaska or Hawaii, please contact our customer support for a custom delivery quote.
For Australian addresses, please visit our distribution partner Soundseasy.com.au
We are unable to deliver to PO Boxes, APO or FPO addresses.
What if I live outside the US, Canada, Europe or Australia?
So sorry, looks like you’re further than our trucks can drive. We’re working as fast as we can to get Platform to you quickly and at a reasonable shipping cost.
Want to be the first to hear when Platform is available in your city?
YES, LET ME KNOW
How long will it take for my order to arrive?
Delivery times depend on where you live and what time of day the order was placed.
For US & Canada, we ship from Los Angeles, CA, Atlanta, GA, Buffalo, NY, and Blaine, WA. Currently orders will be delivered within 1-2 weeks.
For Europe, we ship from the Netherlands. Currently orders will be delivered within 1-2 weeks.
For Australian customers, Platform is currently available for pre-order only via Soundseasy.com.au. Shipping is expected to begin in 6 weeks.
If your order includes multiple items, such as a desk and a keyboard tray, each item is shipped separately on its own tracking number. It is common that these items are delivered at different times/days.
How is it going to be delivered?
US & Canada: We ship via FedEx and UPS Ground.
Europe: We ship via TNT.
Shipping Address Changes
Because our system immediately sends your order information to our 3rd Party Warehouse and then processed within hours of arrival, we are unable to change the shipping address. However, once you have the tracking information you can contact FedEx, UPS or TNT and re-route your package.
Also due to the fast speed in which orders are processed, it is very difficult to cancel an order before it is shipped. Please contact us as soon as possible and we’ll do our best. If the order has already shipped, the cancellation will be treated as a return.
Once the package leaves our warehouse, you will be emailed the FedEx, UPS or TNT tracking number.