Where do we ship?
Currently we ship to the US (lower 48 states), Canada and Europe. If you are in Alaska or Hawaii, please contact our customer support for a custom delivery quote.
We are unable to deliver to PO Boxes, APO or FPO addresses.
What if I live outside the US, Canada and Europe?
So sorry, looks like you’re further than our trucks can drive. We’re working as fast as we can to get Platform to you quickly and at a reasonable shipping cost.
Want to be the first to hear when Platform is available in your area?
YES, LET ME KNOW
How long will it take for my order to arrive?
For US and Canada orders, delivery times depend on where you live and what time of day the order was placed. We ship from Buffalo, NY and Blaine, WA. Currently orders will be delivered within 1-2 weeks.
For European orders, shipping will begin the first week of December 2017.
If your order includes multiple items, such as a desk and a keyboard tray, each item is shipped separately on it’s own tracking number. It is common that these items are delivered at different times/days.
How is it going to be delivered?
US & Canada: We ship via FedEx and UPS Ground.
Europe: We ship via TNT.
Shipping Address Changes
Because our system immediately sends your order information to our 3rd Party Warehouse and then processed within hours of arrival, we are unable to change the shipping address. However, once you have the tracking information you can contact FedEx, UPS or TNT and re-route your package.
Also due to the fast speed in which orders are processed, it is very difficult to cancel an order before it is shipped. Please contact us as soon as possible and we’ll do our best. If the order has already shipped, the cancellation will be treated as a return.
Once the package leaves our warehouse, you will be emailed the FedEx, UPS or TNT tracking number.