Returns


Arcade

Monthly subscriptions are non-refundable and non-returnable. In order to avoid further subscription charges, cancel your subscription before the next billing period by logging in to your Output account and visiting the Arcade section.

Annual subscriptions are refundable within the first thirty (30) days after purchase. Please contact our support team to receive a refund.


Software

If you are unhappy for any reason after installing, registering, and using the product, we will issue a full refund within 14 days of your purchase. This policy applies to all products and bundles except individual Expansion Pack purchases. All validated refund requests will be processed within 2–4 weeks. Failure to include all required information may result in a denial of your request or a delay in the processing of your refund. Excludes products obtained as Not For Resale or products purchased at an authorized Output Reseller/Retailer. Any products purchased with an authorized Output Reseller/Retailer should be returned to the retailer from which it was purchased (subject to that retailer’s return policy).

Refund process
  1. Please complete our contact form for Technical Support notifying us that you have successfully used the product with your system but would like a refund.
  2. Once the refund is authorized, Output will provide instructions on how to remove your serial code from Native Instruments Service Center or otherwise uninstall your product.
  3. Once the process is complete, Output will refund in the amount of the full purchase price.

Refund amount is subject to the currency exchange rate and applicable bank fees at the time of the refund.

NOTE: Technical issues relating to Native Instruments Kontakt installation or serial code activation within Native Instruments Service Center do not meet refund requirements and should be directed to Native Instruments Support.

To request a refund, please visit our support page to submit a ticket.


Furniture

We understand your workstation needs to be just right. This is why we offer a 30 day return policy. If within 30 days you decide that you are not completely satisfied, please contact us and we will instruct you on how to return your furniture.

Furniture Return Details & Requirements
  1. You will be responsible for return shipping costs.
  2. We must be notified within 30 days of receiving your delivery that you would like to do a return. After 30 days, we will not be able to accept your return.
  3. Your returned product must be packed in its original packaging. Our products are well packaged for shipping purposes. Without the original packaging, we will not be able to accept your return.
  4. Returns will only be accepted if the product is in its unused new condition. Products that have scratches, stains, damages, drilling or any other modifications will not be returnable.
Furniture Refund Process

Please contact our support team to get a return authorization. Once we have approved your return, you will receive shipping and packing instructions. Once the product has been received by our warehouse and inspected to verify it is in new condition, we will then process your request and issue a credit to your credit card or PayPal within seven days. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear. The amount refunded will exclude original shipping fees.

Frontier

Procedure for Returns within 30 days of purchase

If you decide that Frontier is not the right pair of speakers for you within 30 days from purchase, we will be happy to help you troubleshoot or process a return for a full refund. Any shipping costs within 30 days (starting from the original date of purchase) on any item returned for repair or replacement is the customers’ responsibility.

1. If the product must be returned within 30 days, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our distribution center. Please follow the instructions given by  technical support staff to ship your product.  Output will not accept any shipments without a RMA number.

2. Pack the product in its original box as outlined by  Customer Service. Returns will not be accepted unless all items, including packing materials and accessories, are included in their original condition. Output will not be responsible for shipping damage/loss of any product not shipped in its original packaging. Output will not be responsible for shipping damage/loss of any product outside the original 30-day paid service period. It is very important that you include the RMA number in the attention line in the label of the package. Ship the product with a copy of your bill of sale or other proof of purchase, your name, address, phone number, email address, description of the problem(s), and the RMA number you have obtained to the address provided to you by  Customer Service.

3. Upon receiving the product,  will evaluate your product (at Output’s discretion) and will refund your purchase within 2 weeks (not including payment system processing times).

4. Output will pay for shipping from the customer only within the first thirty days following the original product ship date. Following this 30-day period please refer to our warranty policy and RMA procedure.

Procedures for Obtaining Warranty Service

RMA (Returning Merchandise Authorization) Policy:

If evaluation for repair or replacement is required, the customer must obtain a RMA number and provide proof of purchase. Any shipping costs after 30 days (starting from the original date of purchase) on any item returned for repair or replacement is the customers’ responsibility. All returned parts must have a RMA number written clearly on the outside of the package along with a letter detailing the problems and a copy of the original proof of purchase. No COD packages will be accepted. No package will be accepted without a RMA number written on the outside of the package.

Should you have any problems with your product, please follow these procedures to obtain the service:

1. If the product must be repaired, a RMA number (Return Merchandise Authorization Number) will be issued for shipment to our repair department. Please follow the instructions given by  technical support staff to ship your product.  Output will not accept any shipments without a RMA number.

2. Pack the product in its original box or a well-protected box, as outlined by  Customer Service. Output will not be responsible for shipping damage/loss of any product not shipped in its original packaging. Output will not be responsible for shipping damage/loss of any product outside the original 30-day paid service period. It is very important that you include the RMA number in the Attn field of the shipping label of the package. Ship the product with a copy of your bill of sale or other proof of purchase, your name, address, phone number, email address, description of the problem(s), and the RMA number you have obtained to the address provided to you by  Customer Service.

3. Upon receiving the product,  will repair or replace your product (at Output’s discretion) and will ship it back to you within 2 weeks (dependent on parts availability) via FedEx.

4. Output will pay for shipping to and from the customer only within the first thirty days following the original product ship date. Following this 30-day period return shipping fees both for under warranty and post warranty repairs are the sole responsibility of the customer. The customer also assumes full liability for losses or damages resulting from shipping as well as all responsibility to pursue remuneration for such issues with their selected carrier.