Returns

Furniture Returns

We understand a desk needs to be to be just right. This is why we offer a 30 day return policy. If within 30 days you decide that you are not completely satisfied, please contact us and we will instruct you on how to return your desk.

Furniture Return Details and Requirements

  1. You will be responsible for return shipping costs.
  2. We must be notified within 30 days of receiving your delivery that you would like to do a return. After 30 days, we will not be able to accept your return.
  3. Your returned product must be packed in its original packaging. Our products are well packaged for shipping purposes. Without the original packaging, we will not be able to accept your return.
  4. Returns will only be accepted if the product is in its unused new condition. Products that have scratches, stains, damages, drilling or any other modifications will not be returnable.

Furniture Refund Process

Please contact our customer support to get a return authorization. Once we have approved your return, you will receive shipping and packing instructions. Once the product has been received by our warehouse and inspected to verify it is in new condition, we will then process your request and issue a credit to your credit card or PayPal within seven days. Depending on your card issuer’s policies, it may take up to 5 business days after we issue your refund for the credit to appear. The amount refunded will exclude original shipping fees.

Software Returns

If you are unhappy for any reason after installing, registering and using the product, we will issue a full refund within 14 days of your purchase. This policy applies to all products and bundles except individual Expansion Pack purchases. All validated refund requests will be processed within 2–4 weeks. Failure to include all required information may result in a denial of your request or a delay in the processing of your refund. Excludes products obtained as Not For Resale or products purchased at an authorized Output Reseller/Retailer. Any products purchased with an authorized Output Reseller/Retailer should be returned to the retailer from which it was purchased (subject to that retailers return policy).

Refund process

  1. Please complete our contact form for Technical Support notifying us that you have successfully used the product with your system but would like a refund.
  2. Once the refund is authorized, Output will provide instructions on how to remove your serial code from Native Instruments Service Center or otherwise uninstall your product.
  3. Once the process is complete, Output will refund in the amount of the full purchase price.

Refund amount is subject to the currency exchange rate and applicable bank fees at the time of the refund.

NOTE: Users must successfully install, add, and activate their products prior to becoming eligible for a refund. Technical issues relating to Native Instruments Kontakt installation or serial code activation within Native Instruments Service Center do not meet refund requirements and should be directed to Native Instruments Support.

To request a refund, contact us here.