Output Terms of Use

Updated December 20, 2023

THIS TERMS OF USE AGREEMENT (“TERMS”) GOVERNS YOUR USE OF AND ACCESS TO THE WEBSITES OF OUTPUT INC. (“OUTPUT”), INCLUDING, WITHOUT LIMITATION, WWW.OUTPUT.COM (COLLECTIVELY, THE “WEBSITE”), OUTPUT’S DIGITAL APPLICATIONS (EACH, AN “APP”) AND ANY SERVICES AND RESOURCES AVAILABLE OR ENABLED VIA THE WEBSITE OR APPS AND ASSOCIATED SOFTWARE MADE AVAILABLE THROUGH THE WEBSITE AND APPS (COLLECTIVELY, WITH THE WEBSITE, THE “SERVICES”). THESE TERMS ARE LEGALLY BINDING BETWEEN YOU AND OUTPUT INC. BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND AGREE TO THESE TERMS AND OUR PRIVACY POLICY. WE RESERVE THE RIGHT, FROM TIME TO TIME, WITH OR WITHOUT NOTICE, TO CHANGE THESE TERMS AT OUR SOLE DISCRETION, AND THE LATEST VERSION WILL APPEAR AT OUTPUT.COM WITH THE DATE THAT IT WAS LAST UPDATED. BY USING THE SERVICES AFTER ANY CHANGES HAVE BEEN POSTED, YOU AGREE TO THE NEW TERMS.

Eligibility

By using the Services, you represent and warrant you are at least 18 years of age. For persons under 18 years of age, you affirm that you possess the legal consent of your parent or guardian to access and use the Services. For persons under 13 years of age, the Services are not directed to you and you must not use or access them at any time or in any manner.

Personal Information

Your submission of personal information through the Services is governed by our Privacy Policy.

Arcade & Creator

Arcade (“Arcade”) and Creator (“Creator”) are software virtual instruments that include digital audio content such as loops and samples (“Audio Content Files”) available for download, play, and editing. Arcade is offered on a subscription basis with various pricing plans and billing intervals. Creator is available free with an Output user account.

  1. License and Ownership for Arcade & Creator
    1. License: All Audio Content Files in Arcade and Creator are licensed to you on a royalty-free basis. You are granted a non-exclusive, non-transferable, perpetual right to use the Audio Content Files in new original recordings and/or compositions such as music or video productions (“New Work”). Therefore, subject to the License Restrictions, you may modify, reproduce, publicly perform, distribute, broadcast, sublicense, and otherwise use the Audio Content Files in a New Work, including for commercial purposes.

      The legal rights to all Audio Content Files within Arcade and Creator are owned by Output or third parties who have licensed audio content to Output for this specific use. All Audio Content Files licensed to Output are available to you on a royalty-free basis and do not require further clearance from the original owner.

    2. License Restrictions: You may not use the Audio Content Files or Arcade or Creator, including the User Interface, in a manner competitive to Output or its licensors. You may not sell, loan, share, lend, broadcast, rent, lease, assign, distribute, sublicense, or transfer the Audio Content Files in isolation as individual loops or samples to a third party except as incorporated into a New Work. Additionally, you may not use the name, image, or likeness of the Lines associated with the Audio Content Files in any way without the written permission of Output.

      The usage of the Audio Content Files for the creation of a sound library for any kind of synthesizer, virtual instrument, sample pack, loop pack, sample-based product or other musical instrument is strictly prohibited.

    3. Representations and Warranties: We represent and warrant that: (a) the Audio Content Files are original; (b) Output has all necessary rights in and to the Audio Content Files; and (c) your use of the Audio Content Files hereunder will not require any payment to any third-party.

  2. Payments and Pricing for Arcade
    1. Subscription Payments: A subscription allows you to access Arcade and the Audio Content Files and is required for all users. A subscription may be purchased through Output’s website or an authorized Output Reseller and is for a single user unless specified otherwise. Unless you have a free trial, your subscription payment will auto-renew for the billing term that you selected at the time of purchase. Monthly subscriptions will renew every thirty (30) days until you cancel it. Annual subscriptions will renew every twelve (12) months. You may cancel your subscription by logging in to your account at Output.com and visiting the billing section. You must cancel your subscription before the renewal date in order to avoid a charge for the next billing cycle.

    2. Free Trials: You may receive a free trial at the start of your subscription term for the trial length displayed at the time of sign up.  All users receive one (1) free trial in their lifetime. In the event you cancel your subscription and return to create a new subscription, you will not be awarded a new trial period and will be charged the subscription price at the start of your new subscription.

    3. Additional Products: Certain subscription plans may include additional products, such as, but not limited to Output Perpetual Software products (“Additional Products”). By subscribing to these plans, your use of the Additional Products is subject to these Arcade terms.

    4. Subscription Price: Output may at any time change the price and billing method of the subscription. In this event, you will be notified immediately by a notification within Arcade, or via email.

    5. Cancellation: You may cancel your subscription to Arcade at any time, after which all auto-renewals will be canceled. To cancel your subscription, login to your account at Output.com and visit the billing section.

  3. Service Terms for Arcade & Creator
    1. Service Changes: The features and functionality of Arcade and Creator, including the Audio Content Files, may change from time to time without notice. This may include changes in audio files, images, names, features and functionality.

    2. Service Interruptions: We do not guarantee that Arcade, Creator or the Audio Content Files will always be available or uninterrupted. The quality of Arcade or Creator may be affected by a number of factors including, for example, network connection and internal network, as well as any interference or maintenance work. If a disruption or disturbance occurs due to repair or maintenance work, or reasons beyond our control (force majeure), you accept that such interruptions do not constitute a defect or delay of or in Arcade or Creator, and, to the extent permitted by law, we shall not be liable for any consequences of or damages resulting from such interruptions. We or a third party shall seek to repair the problems or failures as soon as possible and to restore Arcade or Creator to use as soon as possible under the circumstances. We have the right to update the software included in Arcade and Creator from time to time.

  4. Term for Arcade
    1. These terms are effective beginning with your first use or registration of Arcade and will remain in full force throughout your use of Arcade until you terminate your account or we terminate your account.

    2. Your account may be terminated at any time by you by visiting the billing section at Output.com. Once terminated, Arcade and its Audio Content Files will no longer be available to you.

    3. We may terminate your account at any time without notice if we find you have violated these terms. In this event, you agree not to attempt to use Arcade under any name, real or assumed.
Co-Producer

Co-Producer (“Co-Producer”) is a set of artificial intelligence (“A.I.”) capabilities for music creation featuring a sample pack generator which produces a group of audio samples (“Samples”) based on a text prompt.

  1. License and Ownership for Co-Producer
    1. License: All Samples generated by Co-Producer are licensed to you on a royalty-free basis. You are granted a non-exclusive, non-transferable, perpetual right to use the Samples in new original recordings and/or compositions such as music or video productions (“New Work”). Therefore, subject to the License Restrictions, you may modify, reproduce, publicly perform, distribute, broadcast, sublicense, and otherwise use the Samples in a New Work, including for commercial purposes.

      The legal rights to all Samples generated by Co-Producer are owned by Output.

    2. License Restrictions: You may not use the Samples, including the User Interface, in a manner competitive to Output or its licensors. You may not sell, loan, share, lend, broadcast, rent, lease, assign, distribute, sublicense, or transfer the Samples in isolation as individual samples or as a package to a third party except as incorporated into a New Work.

      The usage of the Samples for the creation of a sound library for any kind of synthesizer, virtual instrument, sample pack, loop pack, sample-based product or other musical instrument is strictly prohibited.

    3. Representations and Warranties: We represent and warrant that: (a) the Samples are original; (b) Output has all necessary rights in and to the Samples; and (c) your use of the Samples hereunder will not require any payment to any third-party.

  2. Service Terms for Co-Producer
    1. Service Changes: The features and functionality of Co-Producer, including the Samples, may change from time to time without notice. This may include changes in audio files, images, names, features and functionality. 

    2. Service Interruptions: We do not guarantee that Co-Producer will always be available or uninterrupted. The quality of Co-Producer may be affected by a number of factors including, for example, network connection and internal network, as well as any interference or maintenance work. If a disruption or disturbance occurs due to repair or maintenance work, or reasons beyond our control (force majeure), you accept that such interruptions do not constitute a defect or delay of or in Co-Producer, and, to the extent permitted by law, we shall not be liable for any consequences of or damages resulting from such interruptions. We or a third party shall seek to repair the problems or failures as soon as possible and to restore Co-Producer to use as soon as possible under the circumstances. We have the right to update the software included in Co-Producer from time to time.
Perpetual Licensed Software: Instruments & Effects

Perpetual Licensed Software (“Perpetual Software”) is a series of software virtual instruments and software effects available for purchase for a one time fee.

  1. License and Ownership for Perpetual Licensed Software
    1. License:  All sounds and samples included in the Perpetual Software (“Software Audio Content Files”) are licensed, but not sold, to you for commercial and non-commercial use in a New Work. Therefore, subject to the License Restrictions, you may modify, reproduce, publicly perform, distribute, broadcast, sublicense, and otherwise use the Software Audio Content Files in a New Work, including for commercial purposes.

      The legal rights to all Software Audio Content Files within Perpetual Software are owned by Output.

      The license for Perpetual Software is granted to a single user only. Unless otherwise noted, you may use Perpetual Software on up to two (2) separate computers, which computers shall be owned and used by you exclusively.  If additional installations are required, special arrangements may be made on a case-by-case basis. 

      This license is nontransferable and expressly forbids resale or lease of the product.

    2. License Restrictions: You may not use the Perpetual Software, including the User Interface, in a manner competitive to Output or its licensors. Excluding Perpetual Software Effects, you may not sell, loan, share, lend, broadcast, rent, lease, assign, distribute, sublicense, or transfer the Software Audio Content Files in isolation as individual loops or samples to a third party except as incorporated into a New Work. The usage of the Perpetual Software, excluding Perpetual Software Effects, for the creation of a sound library for any kind of synthesizer, virtual instrument, sample pack, loop pack, sample-based product or other musical instrument is strictly prohibited.

    3. Representations and Warranties: We represent and warrant that: (a) the Software Audio Content Files are original; (b) Output has all necessary rights in and to the Software Audio Content Files; and (c) your use of the Software Audio Content Files hereunder will not require any payment to any third-party.

  2. Pricing for Perpetual Licensed Software
    1. Price: Output may at any time change the price of any Perpetual Licensed Software without notice to you.

  3. Term for Perpetual Licensed Software
    1. These terms are effective from the moment the Perpetual Software is installed by any means and will remain in full force in perpetuity.

    2. The license is terminated if you break any of the terms or conditions of this agreement.
User Generated Content

Subject to the License Restrictions, you shall own the intellectual property and copyright of any User Generated Content, for example a music/audio production, you create using the Services.

Your Account

In order to use the Services, you must create an account by providing a valid email address, password and other information prompted by the registration form. You are responsible for your own account, including ensuring your login details, such as your password, are secure. If for whatever reason you believe your login information has been compromised or used by someone else, please email us at [email protected] immediately.

Refunds

Subject to the terms below, all validated refund requests will be processed within 1-2 weeks. Failure to include all required information may result in a denial of your request or a delay in the processing of your refund. Excludes products obtained as Not For Resale or products purchased at an authorized Output Reseller/Retailer. Any products purchased with an authorized Output Reseller/Retailer should be returned to the retailer from which it was purchased, subject to that retailer’s return policy. To request a refund contact us here.

  1. Arcade Refunds: Monthly subscriptions are non-refundable and non-returnable. In order to avoid further subscription charges, cancel your subscription before the next billing period by logging in to your account at output.com and visit the billing section.

    Annual subscriptions are refundable within the first 30 days after purchase. To request a refund contact us here.

  2. Perpetual License Software Refunds: If you are unhappy for any reason after installing, registering and using the product, we will issue a full refund within 14 days of your purchase. This policy applies to all products and bundles except individual Expansion Pack purchases. 

    NOTE: Users must successfully install, add, and activate their products prior to becoming eligible for a refund. 

    Technical issues relating to Native Instruments Kontakt installation or serial code activation within Native Instruments Native Access do not meet refund requirements and should be directed to Native Instruments Support.

  3. Refund Amount: The final refund amount is subject to the currency exchange rate and applicable bank fees at the time of the refund.
Taxes

Depending on the account information you provide, including billing address and location, Output may be legally required to collect sales tax, Value-Added-Tax or other duties at the time of the transaction. Tax rates are based on the applicable rate in your country, state, and/or local jurisdictions at the time of the transaction and may change from time to time.

European Union Right To Withdraw

If you are a resident of the European Union, you may have the right to a refund within fourteen (14) days of purchasing your subscription or product. To exercise this right, please email [email protected].

User Conduct
  1. You must not use the Services in an unlawful manner, or attempt to hack or modify the Services in any way.

  2. You must not use false email addresses, virtual private networks or other means to mask your identity.

  3. You must not share your account information with others or allow others to use the Services under your account information.

  4. You must not use any data mining or similar data gathering and extraction methods in connection with the Services.
Third-party Websites and, Applications

Certain content, products and services available via our Services may include materials from third-party websites and applications. Third-party links on the Website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, or applications, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites or applications. Please review carefully the third-party’s policies and practices and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Disclaimer of Warranties

THE OUTPUT SERVICE AND ALL CONTENT AND SOFTWARE ASSOCIATED THEREWITH, ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS WITHOUT ANY WARRANTY OF ANY KIND. OUTPUT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT ANY OF THOSE ISSUES WILL BE CORRECTED.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM OUTPUT OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the exclusion and limitations in this section may not apply to you.

Limited Liability

We are not liable to you or anyone else for: any loss of use, data, goodwill, or profits, whether or not foreseeable; and any special, incidental, indirect, consequential, or punitive damages whatsoever (even if we have been advised of the possibility of these damages), including those resulting from loss of use, data, or profits, whether or not foreseeable, based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or arising from any other claim arising out of or in connection with your use of or access to the Services. Nothing in these terms limits or excludes our liability for gross negligence, for our (or our employees’) intentional misconduct, or for death or personal injury.

Our maximum liability in any matter arising out of or related to these terms is limited to US $100 or the aggregate amount that you paid for access to the Services during the six-month period preceding the event giving rise to the liability, whichever is larger. This limitation will apply even if we have been advised of the possibility of the liability exceeding the amount and notwithstanding any failure of essential purpose of any limited remedy.

Indemnification

You agree to indemnify, defend and hold harmless Output Inc. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

General Conditions

This license shall be governed by California law applicable to contracts fully negotiated, executed and performed therein. Only the California courts (state and federal) shall have jurisdiction over controversies regarding this license; any proceeding involving such a controversy shall be brought in those courts, in Los Angeles County, and not elsewhere.  In the event of any claim arising from the breach or alleged breach of the terms of this license, the prevailing party shall be entitled to reasonable attorneys’ fees and court costs.

You agree that this license contains the complete agreement between the parties hereto, and supersedes all other communication, relating to the subject matter of the license.

You acknowledge that you have read this license and understand it and agree to be bound by its terms and conditions.

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to the Services constitutes the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Assignment

Output may assign any or all of these Terms, and may assign or delegate, in whole or in part, any of its rights or obligations under these Terms. You may not assign these Terms, in whole or in part, nor transfer or sublicense your rights under these Terms to any third party.