Connectivity Issues with Output Hub

Sometimes Output Hub will display an error message saying there is a connectivity issue or that servers are down when you try to download a product. This message comes up when there is connectivity issues on the user end. Our servers have not been down.

Here’s a few quick things to check out:

  1. Make sure your computer has a solid internet connection. If possible, try plugging your computer directly into your router with an ethernet cable, and turn your WiFi off.
  2. Make sure there are no adblockers, firewalls, or other security settings enabled while you’re trying to activate, like Symantec’s Norton.
  3. If you’re on a Mac, make sure you are not trying to download your products to any location within /Library or ~/Library (like Application Support). These file locations require special permissions which can trigger errors in Hub. Instead, try downloading to your Desktop, then move the library folder or installer file anywhere that you’d like.

If you are still receiving the connectivity error when you attempt to download one of our products, please fill out a support ticket.